Margi :: Troubleshooting

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Before contacting TECHNICAL SUPPORT, please try to resolve your problem by using the troubleshooting guide below. Also, check the ReadMe.DOC file for information that has changed since this troubleshooting guide was created. If you encounter any error messages that are not mentioned, please write down the details of the message and use our Online Support Request form to request for support.

PRODUCT ALERT

Installation Tips
Symptom, Possible Cause, Corrective Action
Error Messages
DV Camcorders Support

Notebooks with Special Configurations

Does my notebook support CardBus?
You can verify if your notebook does support CardBus by the following steps:
1. click START : SETTINGS : CONTROL PANEL
2. Double click on the "System" icon to go into the System Properties.
3. Select "Device Manager" tab and expand "PCMCIA socket"
4. Verify that ś[manufacturer brand name and model] CarbBus Controller” is listed.
Is my 1394-to-Go PC card installed properly?
An easy way to verify if your 1394-to-Go PC card is installed properly:
1. click START : SETTINGS : CONTROL PANEL
2. Double click on the "System" icon to go into the System Properties.
3. Select "Device Manager" tab and expand "1394 Bus Controller"
4. Verify that śNEC Firewarden OHCI Compliant IEEE 1394 Host Controller” is listed.
Is my DV Camcorder being recognized by the system?
One way to find out if your DV Camcorder is recognized by the system:
1. click START : SETTINGS : CONTROL PANEL
2. Double click on the "System" icon to go into the System Properties.
3. Select "Device Manager" tab and expand "Imaging Device"
4. Verify that śMicrosoft DV Camera and VCR” is listed.
How do I find out which version of Total Capture is currently installed?
After launching the Total Capture application, click on the "Margi" logo located on the bottom right of the panel.

SYMPTOM	POSSIBLE CAUSE	CORRECTIVE ACTION
My DV camcorder is not being recognized even though I have Windows 98-SE?	This issue can occur if the Ohci1394.sys Host Controller driver does not retry busy devices enough times.	Some DV camcorders may be unable to connect to IEEE 1394 High Performance Serial Bus under Windows 98-SE (Second Edition). Please visit Microsoft's site for an updated patch [ 1394 Host Controller Driver Does Not Retry Busy Devices Properly ].
I am experiencing some AUDIO dropout or a loss of audio rendering.	Microsoft Digital Video may not reset a IEEE 1394 device's Plug Control Register (PCR) to its default state. Some IEEE 1394 devices may not be able to handle this because they cannot program the PCR.	Microsoft Digital Video Splitter may pass faulty audio samples from some IEEE 1394 (High Performance Serial Bus, or "FireWire") devices instead of duplicating the last good audio sample. As a result, Microsoft DirectShow clients in general, and DVD playback programs in specific, may experience audio dropout or a loss of audio rendering. Please visit Microsoft's site for an updated patch [ Microsoft Digital Video May Lose IEEE 1394 Device Audio ].

Error Messages

#119 -- "An error ocurred during the move data process: -119..."
Solution: This is a known BUG in our "Beta" release of a version OLDER than 2.00.265. Please download our latest version 2.00.265 or greater. [ download ]

#80004002 -- "Cannot run review graph."
The current graphic interface is not supported. Our Total Capture application requires that the latest Microsoft DirectX Media (version 6.x or greater) is installed. You can verify the version by the following:
... From the START, select RUN and type DXDIAG to bring up the DirectX Diagnostic.
NOTE: If there is an error of loading the utility, we recommend to install the latest Microsoft DirectX ™ and DirectX Media ™.
DirectX ™:
... From the "System" tab, verify the current DirectX Version under the System Information. (version 7.0 or greater should be listed)
NOTE: If you have older version other than 7.0, please update your DirectX driver by logging into [ download ]
DirectX Media ™:
... Select the "DX Media Files" tab to verify the current DirectX Media Version
... Verify the first couple digits of the "Version". (version 6.0x or greater should be listed)
NOTE: If you have older version other than 6.0, please update your DirectX Media driver by logging into [ download ]

#8004022f -- "Cannot build filter graph."
The file format is invalid. Please contact the notebook's manufacturer or by downloading the latest display driver to support Microsoft DirectShow Interface.