Troubleshooting Tips

Before contacting TECHNICAL SUPPORT, please try to resolve your problem by using the troubleshooting guide below. Also, check the ReadMe.DOC file for information that has changed since this troubleshooting guide was created. If you encounter any error messages that are not mentioned, please write down the details of the message and use our Online Support Request form to request for support.

Capture-to-Go™

• PRODUCT ALERT
• Laptops with Special Configurations
  

  VFW-based driver:

• Additional Settings for Capture application
• Error Messages

  WDM-based driver:

• Additional Settings for Total Capture application
• Error Messages

   

• For laptops (Windows 98-SE or Windows ME) with either ATI Mobility or Neomagic 256ZX chipset:
  We recommend to use our WDM-based driver instead of the VFW-based driver that is shipped in the CD. [ download ]
  

• COMPAQ Armada 7800 upgrading to Windows 98 and NOT getting audio:
  Download the latest Windows 98 ESS audio (ES1879) driver from www.compaq.com COMPAQ web-site. Run the SETUP.EXE to update your audio driver.
  

• COMPAQ Prosignia 120, 140 & 160:
  Getting MAGENTA (pink) color during the playback under 16-bit color mode --- Downloading the latest Chips and Technologies (www.chips.com) display adapter driver should fix this high color display.
  
  
• DELL Latitude CP or CPi:
  ZV card can be used only in the TOP slot. XP, LX & LM models are NOT ZV enabled.
  
  
• DELL Inspiron 7000:
  1) Reboot the system and hit F2 to get to the CMOS setup.
  2) Select System Devices.
  3) INTERNAL MPEG II: hit the spacebar to switch from ENABLED to DISABLED which allows the use of PCMCIA PC Card.
  4) Save and exit the CMOS.
  
  
• GATEWAY Solo 9100:
  (1) Within Advanced tab in CMOS SETUP, change [Capture] to [PCMCIA].
  (2) The ZV port is required to enable in the Sound Mixer.
  
  
• IBM ThinkPad running Windows 95 (OSR2) with SystemSoft CardWorks: If you are installing MARGI Multimedia PC Cards under Windows 95 (OSR2), please download our Nosysoft Utility to enable Plug-and-Play support for installation.
  
  
• IBM ThinkPad 600E with STATIC audio output:
  Within the Volume Control Properties (double clicking the "yellow" speaker on the system Task Bar), MUTE the "AuxB" controller.
  
  
• IBM ThinkPad 570 with LOW or NO AUDIO.
  1) Within the Volume Control Properties (double clicking the "yellow" speaker on the system Task Bar).
  2) Click on Options and select Properties.
  3) Enable the "ZV Port" and click OK.
  4) Ensure to either un-mute or raise the volume.
  
  
• MICRON TransPort XPE, VLX, and XKE:
  Require to run "ZV Enabler" application to enable ZV port prior running MARGI ZV cards.
  
  
• NEC Versa SX:
  Error message relating to VPM --- Please contact NEC technical support line for an updated display driver (Trident 9388)
  
  
• TOSHIBA Protege 3000 Series, 7000 Series and Tecra 8000:
  DO NOT have Zoomed Video (ZV) capability --- ZV bus is on the system, it is just not enabled on the PCMCIA slots. With DVD-to-Go PC card, the video can be outputting to the TV using connector (dongle).
  

  
  

The following SETTINGS can be made by editing the MARGIVID.INI file located in C:\Windows folder.

Startup Width and Height (default: 160x120):
[VidCap]
StartupWidth=640
StartupHeight=480
* Startup Width and Height is set to 640x480.

Color Key Setting (default: Magenta - 255,0,255):
[VPM]
ColorKeyRed=255
ColorKeyGreen=255
ColorKeyBlue=255
* Color Key is set to WHITE. Please refer to Microsoft Paint Brush for color mixing.

Still Frame Capture File Format (default: Frame.DIB):
[FileNames]
Frame=C:\Frame.BMP
* File Type is set to BITMAP (*.BMP).

Preview Mode (default: Overlay ONLY):
[VidCapApp]
InclPreview=1
* Video display is set to both OVERLAY and PREVIEW modes.

Video Source Input either NTSC or PAL (default: Auto-detection):
[VidSrc]
ForceInput=("NTSC" or "PAL")

 

Error #2 "Unable to create VPM provider [xxxxVPM.DLL], Invalid VPM version. Unable to load MARGIVPM.DLL [-27] or MARGIVPM.105 [-2]".
Solution: The version of Video driver does not fully support the Zoomed Video port. The updated version of the VGA driver can be obtained by contacting your notebook manufacturer or the video controller manufacturer. The best way to do this is to go to their Web sites and download their drivers.

Error #3 "Unable to load C:\Margi\Dvdtogo\Margivpm.dll Error [-3].".
Solution: 
1- From the Control Panel, go into Display.
2- Select Settings.
3- Click on the Advanced button.
4- Select Performance.
5- Change Hardware acceleration from NONE to FULL.

Error #10 "Unable to create VPM stream VPM Error [-10], Insufficient frame buffer memory. Try reducing the display pixel depth or the display resolution".
Solution: This is due to the limitation on the memory buffer available on your notebook for the video to playback. The best thing to do is to free up some memory buffer by reducing the window desktop setting (resolution and color mode).

Error #261 "Unable to load C:\MARGI\DVDTOGO\MARGIVPM.DLL [Error= -261]".
Solution: The VPM (Video Port Manager) driver is not loaded or an OLDER version which is not compatible with our current drivers. Please contact the notebook manufacturer or the display adapter's web site for the latest driver. For notebooks with the following display adapter:
1) Chips & Technologies: Can be obtained by logging into http://www.chips.com

2) Neomagic: Need to contact the notebook manufacturer.
3) Trident: There should be two drivers (display and VPM/AVI) in either the CD-ROM or from the notebook manufacturer.
4) S3: Need to contact the notebook manufacturer.

Error #262 "Unable to load hardware driver. MMSYSTEM262 There is a problem with your media device. Make sure it is working properly or contact the device manufacturer.".
Solution: The error message indicates the MARGI DVD-to-Go Card (hardware device) is not configured correctly.¾ It is recommended to REMOVE the MARGI-Systems_DVD-decoder device in either "(?) Other devices" or "Sound, video and game Controllers".
1- From the Control Panel, go into System Properties.
2- Go into the Device Manager and search for MARGI-Systems_DVD-decoder device.¾ This should appear either under (?) Other devices or Sound, video and game Controllers.
3- Click on the device and choose REMOVE.
4- Click on REFRESH button for Windows 95/98 to locate the device again.
5- Browse into the location of the MARGI installation disk so that the file (MARGIPNP.VXD) can be located.

Unable to load the Video Capture Driver: This is a known BUG in our current version 1.18 version.
Solution: Simply uninstall the Capture-to-Go driver and reinstall it by choosing the "default" location (C:\Video\Vidcap) for the drivers.

Cannot render preview pin of capture driver in preview.
Solution: The problem is relating to the communication between the MARGI Capture driver to the Overlay Mixer, or the Video Render to the Overlay Mixer. We can only recommend to obtain the latest MARGI WDM-based driver and also the latest display adapter driver.

Error #119 "An error ocurred during the move data process: -119...".
Solution: This is a known BUG in our "Beta" release of a version OLDER than 2.00.265. Please download our latest version 2.00.265 or greater. [ download ]

Error #80004002 "Cannot run review graph."
Solution: The current graphic interface is not supported. Our Total Capture application requires that the latest Microsoft DirectX Media (version 6.x or greater) is installed. You can verify the version by the following:
... From the START, select RUN and type DXDIAG to bring up the DirectX Diagnostic.

Error #8004022f "Cannot build filter graph."
Solution: The file format is invalid. Please contact the notebook's manufacturer or by downloading the latest display driver to support Microsoft DirectShow Interface.