Troubleshooting Tips

Before contacting TECHNICAL SUPPORT, please try to resolve your problem by using the troubleshooting guide below. Also, check the ReadMe.DOC file for information that has changed since this troubleshooting guide was created. If you encounter any error messages that are not mentioned, please write down the details of the message and use our Online Support Request form to request for support.

ERROR MESSAGES

Error #2 "Unable to create VPM provider [xxxxVPM.DLL], Invalid VPM version. Unable to load MARGIVPM.DLL [-27] or MARGIVPM.105 [-2]".
Solution: The version of Video driver does not fully support the Zoomed Video port. The updated version of the VGA driver can be obtained by contacting your notebook manufacturer or the video controller manufacturer. The best way to do this is to go to their Web sites and download their drivers.

Error #10 "Unable to create VPM stream VPM Error [-10], Insufficient frame buffer memory. Try reducing the display pixel depth or the display resolution".
Solution: This is due to the limitation on the memory buffer available on your notebook for the video to playback. The best thing to do is to free up some memory buffer by reducing the window desktop setting (resolution and color mode).

Error #261 "Unable to initialize VPM provider. No VPM=entry in SYSTEM.INI".
Solution: The VPM (Video Port Manager) driver is not loaded or an OLDER version which is not compatible with our current drivers. Please contact the notebook manufacturer or the display adapter's web site for the latest driver. For notebooks with the following display adapter:

1. Chips & Technologies: Can be obtained by logging into www.chips.com.
2. Neomagic: Need to contact the notebook manufacturer.
3. Trident: There should be two drivers (display and VPM/AVI) in either the CD-ROM or from the notebook manufacturer.
4. S3: Need to contact the notebook manufacturer.

Error #262 "Unable to load hardware driver. MMSYSTEM262 There is a problem with your media device. Make sure it is working properly or contact the device manufacturer.".
Solution: The error message indicates the MARGI DVD-to-Go Card (hardware device) is not configured correctly. It is recommended to REMOVE the MARGI-Systems_DVD-decoder device in either "(?) Other devices" or "Sound, video and game Controllers".

1. From the Control Panel, go into System Properties.
2. Go into the Device Manager and search for MARGI-Systems_DVD-decoder device. This should appear either under (?) Other devices or Sound, video and game Controllers.
3. Click on the device and choose REMOVE.
4. Click on REFRESH button for Windows 95/98 to locate the device again.
5. Browse into the location of the MARGI installation disk so that the file (MARGIPNP.VXD) can be located.

Last updated 8/31/99