Last update: September 28, 2004
PC Converion Software | Handheld
Software | Hardware | Compatibility |
Troubleshooting
PC Conversion Software
Handheld Software
Hardware
Compatibility
Troubleshooting
On which operating systems will the Presenter-to-Go
PC software work?
The Presenter-to-Go PC software may be used on PCs running Win 98,
Win 98SE, Win ME, Win 2000, Win XP, Win NT4, Mac OS 8.5 thru 9.2
and OSX v10.2.2 thru v10.2.6.
Can I see what my presentation looks
like before I Sync it into the handheld?
Yes, use the "View" button to review your presentation
prior to pressing the "Queue" or "Transfer"
button for Sync.
What features in PowerPoint are not supported
by Presenter-to-Go?
Neither the Palm nor the Pocket PC versions of our product support
sound or embedded video. The Pocket PC version supports many animations
and transitions.
When I press the Presenter-to-Go icon
in PowerPoint, will it automatically pick up the names of each slide
and the presenter notes for each slide?
Yes.
Will I get color slides, even if my handheld
is a Black and White display model? Yes, color presentations
may be made from any compatible device, regardless of whether the
handheld LCD can support color.
How much space do slide presentations
take?
That depends on the complexity of the slide. The Presenter-to-Go
PC software is optimized for use with presentations that are mainly
text and charts or graphs. Presentations of this nature should compress
by about 65% or more. Presentations that contain photographic images,
especially jpeg images that cover more than 60% of the slide area,
may actually convert to a .pdb file that is larger than the original
.ppt file. This is due to the nature of the conversion process,
which was developed to function within the limitations of the handheld's
processor. The "slide master" feature in the latest Pocket
PC release will ensure more consistent compression. Slides may be
stored in the handheld's memory or a memory card.
Can I display the contents of my handheld's
screen?
Yes, using the MARGI Mirror Application.
What is the range of the remote control?
The remote will work up to 10-12 feet from the handheld, using the
IR port integrated into our cards. The Presenter-to-Go PC card must
rely on the handheld's IR window and this must be pointed in the
direction of the user with the remote control. Not all handhelds
support IR, without this support, the remote won't work with your
handheld.
How long can I present before my
handheld battery dies?
You may run a presentation on your Pocket PC for 3.5 hours before
your handheld battery dies. Palm devices can run for about 80 minutes
before they die. Using the AC Adapter included in our Palm versions
extends presentation time to about 3.5 hours. For long presentations,
our suggestion is to use the handheld's travel charger. They are
relatively cheap to purchase and provide for indefinite presentation
lengths.
Do I need an A/C adapter to use Presenter-to-Go?
No, presentations may run off the handheld's battery for about 3.5
hours.
Presenter-to-Go SD card for Palm not working/recognized or causes fatal reset?
Please make sure that you are running v2.65 of the software
- downloadable from our website.
- Zire71 - You will need the Zire71 SDIO update avaialable from PalmOne's site. Following the update, reinstall presenter-to-Go.
- Tungsten T3 - You will need the TungstenT3 SDIO update avaialable from PalmOne's site. Following the update, reinstall presenter-to-Go.
- Treo 600 - please ensure that the P/N on the back of the card says P/N: 20-2700.
Presenter-to-Go MS card for SONY not recognized?
Please make sure that you are running v2.60 of the software - downloadable from our website.
- UX50/TJ35 (OS 5.2.x devices) - We do not support
these devices.
- NX60/NX70/TG50 (OS 5.0 devices) - We currently
do support them, however you need to update the MS slot driver
file. Please download this zip
file and follow the instructions contained therein.
- SL10/SJ20/SJ230/SJ320/N760 - We do not support
these devices.
Presenter-to-Go card does not work in the Treo 600?
Please make sure that the card P/N reads 20-2700. The SD
card P/N:20-2400 will not work in the Treo, even with a software/firmware
update. If you already have this card, please contact our sales
team for upgrade pricing information
Is my device supported - do you have a compatibility chart?
View our compatibility chart here for a list of devices supported.
Can I use Conduit's "Pocket Slides" with Presenter-to-Go?
Yes. To ensure compatibility, registered Presenter-to-Go users should
download the latest software by clicking
here. Is the Dell Axim supported?
Our Compact Flash-Type I card(23001) is compatible with the Dell
Axim X5 and our SD for Pocket PC (27001) is compatible with the
X3/X3i and X30.
Is the HP IPAQ 2210/2215/5450/5455/5150/5550/5555
supported?
Our Compact Flash-Type I card(23001) is compatible all the above devices. View our compatibility chart here.
Is the HP IPAQ 1910/1915/1935/4150/4350
supported?
No, Although MARGI Systems has an SD product for Pocket PC (Model
Number 27001), this hardware is not compatible with all Pocket PCs
with SDIO support. Unfortunately, we are unable to offer support
for the HP iPAQs listed above due to performance issues.
Is the Toshiba e330/e335 supported?
No, Although MARGI Systems has an SD product for Pocket PC (Model
Number 27001), this hardware is not compatible with all Pocket PCs
with SDIO support. Unfortunately, we are unable to offer support
for the Toshiba handhelds due to performance issues.
My Presenter-to-Go Memory
Stick is not recognized by the PEG SL10/SJ230/SJ320 handhelds?
Presenter-to-Go Memory Stick is not compatible with the
PEG SL10/SJ230/SJ320 SONY handhelds.
When will SONY devices running Palm
OS 5.2.1 be supported?
Unfortunately, we will be unable to offer support for any
CLIE running OS 5.2.1.
Are there
plans to support OS X/Jaguar on the Mac?
Presenter-to-Go PC software support for OSX v10.2.2 thru
10.2.6 may be download by registered Presenter-to-Go users by clicking
here.
Presenter-to-Go fails while
converting a presentation?
There is a slide in the presentation that our program is
having trouble converting. Please run the conversion again, and
look in the status bar at the bottom. You should see a printer icon,
with the page numbers changing. Please make a note of which page
it hangs on, and make a copy of the presentation deleting that page.
You may have to do this a few times to find out exactly what page
it is crashing on. Then you can recreate that slide or disable any
custom animations or transitions present. Our next major release
will have an enhanced level of support for animations/transitions.
My presentations/application
do not seem to be hotsynced?
Please verify that
1. You are not running Palm Desktop v4 on the Mac. Please downgrade
to v2.x until we resolve this issue. Palm
Desktop for Macintosh
2. You are selecting the same user as is on the Palm that you are
syncing with.
I cannot sync the Presentation across
on a Mac - no users available?
We currently do not support Palm Desktop v4.x for the Mac. Please
downgrade to a prior version using this link. Palm
Desktop for Macintosh If you cannot downgrade, please follow
these steps.
1. Please locate the MARGI Presenter-to-Go folder - usually Harddrive\Applications\MARGI\Presenter-to-Go
2. Navigate to the "Queue" folder.
3. Your converted presentation is present here with an extension
of "PDB"
4. Drag this over to your Palm using the Palm Desktop's install
tool.
I cannot sync the Presentation across
on a PC - no users available?
We are currently incompatible with Palm Desktop 4.1. You will
need to downgrade to Palm Desktop 4.0 to get the users to show up.
If you cannot downgrade, please follow these steps.
1. Please locate the MARGI Presenter-to-Go folder - usually C:\Progam
Files\MARGI\Presenter-to-Go
2. Navigate to the "Queue" folder.
3. Your converted presentation is present here with an extension
of "PDB"
4. Drag this over to your Palm using the Palm Desktop's install
tool.
My projector keeps giving
me the following message "Perfecting the image. Please Wait"?
When you are connected to the projector, and the program is running,
please click on the blue card/box icon. For Pocket PC check the
box that says Use Manual settings and change to 1024 x 768 resolution
and 60Hz refresh rate. For Palm, please make the same selections
using the drop down menu.
If you want to run Mirror, please run the Mirror application, click
on the blue card/box and run the steps outlined above.
There are borders/bars around
my slides?
This is because the Page is not set to set to Letter or 8.5"
x 11". Please make the requisite change in the Page Setup of
PowerPoint.
I get blank slides OR I can
see the slide list but nothing shows up on the screen?
Please make sure that you check the Palm Compatibility option, and
uncheck Animations/Master Slide
My presentation is full-screen
on the PDA, but is very small when viewed on a monitor/projector?
This error occurs because you have an incorrect version of the Presenter-to-Go
software installed. Please follow this procedure to reinstall the
correct version.
1. Please uninstall it from your Desktop.
2. Please uninstall both Presenter & Mirror from your CLIE.
3. Restart your system.
4. Verify PowerPoint is not running, and the Memory Stick is NOT
inserted.
5. Install the Presenter-to-Go software from the MARGI software
CD that came with the card and not the SONY CD.
6. Use Start > Programs >MARGI >Presenter-to-Go and then
Install to put the software on your CLIE.
Now when you click the M icon in PowerPoint, you should get a dialog
box with options to choose resolution etc.
Why is my remote not responding?
If the Pocket PC device is connected to the desktop by ActiveSync,
the application cannot open the IRport to listen to remote control
key strokes. As a result, applications would not respond to a remote.
Disconnect the device and then try the Remote control again.
Sometimes my remote skips
slides. How can I prevent that?
If you have a Presenter-to-Go card with a bulb on top of
the card, please follow these steps.
1. Open File Explorer on your Pocket PC Start > Programs >
File Explorer
2. Navigate to My Device > Windows folder
3. Find and delete "remotemon.exe
I cannot get Mirror to work
with Treo 90?
Please update to the lates Palm software for a resolution of
this issue.
My Treo does not recognize
the MARGI Presenter-to-Go card?
You may need the Treo 1.1 Updater. Here's
information from the Handspring support page
Who needs this updater?
The Treo 90 Updater 1.1 improves devices manufactured during the
first months of production. Later units include these features out
of the box.
Open the Applications launcher.
Access the Menu launcher.
From the App menu, select Info.
At the bottom of the screen, tap on Version.
At the top of the screen, look for the Palm OS version:
Palm OS v.4.1H or v. 4.1H2:
YES, you can install the updater
Palm OS vs. 4.1H3: NO, you do not need the updater
Treo
Updater Software
My Presenter-to-Go SD card
is not recognized by the Palm Tunsten T/W?
This can be corrected as follows:
1. Please insert the SD card so that the MARGI logo is facing away
from you.
2. Please make sure that you are running v2.44
of the software, available in the software
downloads section.
For questions not on this page or for more information, fill out
our support form.
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