Before contacting TECHNICAL SUPPORT, please try to resolve your
problem by using the troubleshooting guide below. Also, check the
ReadMe.DOC file for information that has changed since this
troubleshooting guide was created. If you encounter any error messages
that are not mentioned, please write down the details of the message
and use our Online
Support Request form to request for support.
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SYMPTOM
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POSSIBLE
CAUSE |
CORRECTIVE
ACTION |
| Most
VGA drivers that were shipped with Win98 Gold in August 1998
are not Multi-Monitor capable. |
Old
VGA Drivers. Installing Display-to-Go on a system that does
not support a second display adapter may result in mulfunction
or system crash. |
Ensure
to update most recent VGA drivers from the notebook manufacturer
and/or the VGA chip vendor's web site. |
|
Within
PowerPoint 97, the presentation insists on going full-screen
in the primary display and no other. |
PowerPoint
97 is Multi-Monitor unaware. |
Either
to upgrade to PowerPoint 2000 or do a workaround from the
Display-to-Go applet's menu "Move Taskbar to Monitor #2".
This moves the Windows Taskbar to the Display-to-Go screen
and instructs our driver to send all applications to that
monitor. The catch is that the Display-to-Go screen and the
primary screen have to be the same size (i.e. 1024x768 or
800x600, etc.). If they are not then the presentation will
either be centered on the display (if Monitor #2's resolution
is higher than Monitor #1) or clipped (if Monitor #2's resolution
is lower than Monitor #1). Set your primary display's resolution
to match the desired Display-to-Go resolution and your presentation
will be in full-resolution on Display-to-Go. |
Some new features may not be mentioned in the printed documentation
and are described here. For other documentation, please also refer
to the PTGCTRL.HLP file on the driver disk.
- Move Windows to Primary Monitor
Many application programs are not multi-monitor aware and will
try to open windows on the last used monitor even if that monitor
is not attached. This can create a situation where you have 'lost
windows'. To retrieve these lost windows, right click on the Display
To Go icon on the taskbar and select "Move windows to primary
display" from the popup menu. All open windows will be moved to
the primary display, and you then can select, move, and close
these windows normally.
- Auto Detect & Auto Detect and Accept
When a new monitor is detected, a dialog box appears that allows
the user to 'Accept' or 'Modify' the default settings. If you
click 'Modity', the main dialog box will open and you can adjust
settings as necessary. If you click 'Accept', the display will
be initialized with your last used settings, or with the program
defaults. If you often use the same monitors, you can choose 'Auto
Detect and Accept' in the Advanced Controls dialog box. At startup,
the default display settings will be used without having to click
the 'Accept' button, so that the computer will continue to start.
Additionally, you can always adjust settings at any time by clicking
on the Display To Go icon on the taskbar to open the main dialog
box.
- Force Analog/Digital & Ignore EDID
Newer monitors have Extended Display Identification Data (EDID)
that the software uses to identify the monitor and to adjust the
Display To Go card settings. In some cases, the chosen settings
are not optimal for your purposes. You can stop the software from
using the EDID by clicking on 'Ignore EDID' on the Advanced Controls
dialog box. The resolution, refresh rate and color depth will
then be set from the settings on the main Display To Go dialog
box. You can also force the settings to be Analog display or Digital
display, if the software is not detecting the monitor type correctly.
Warning! These settings can also cause Display To Go to
stop working because the software no longer auto detects the monitor
type and settings. If you are having problems with your Display
To Go card, make sure these Advanced Control options have not
been accidentally checked.
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