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Troubleshooting Tips

 

Welcome!

Before contacting TECHNICAL SUPPORT, please try to resolve your problem by using the troubleshooting guide below. Also, check the ReadMe.DOC file for information that has changed since this troubleshooting guide was created. If you encounter any error messages that are not mentioned, please write down the details of the message and use our Online Support Request form to request for support.

Notebooks with Special Configurations

  • COMPAQ Armada 7800 upgrading to Windows 98 and NOT getting audio:
    Download the latest Windows 98 ESS audio (ES1879) driver from www.compaq.com COMPAQ web-site. Run the SETUP.EXE to update your audio driver.
  • COMPAQ Prosignia 120, 140 & 160:
    Getting MAGENTA (pink) color during the playback under 16-bit color mode --- Downloading the latest Chips and Technologies (www.chips.com) display adapter driver should fix this high color display.

  • DELL Latitude CP or CPi:
    ZV card can be used only in the TOP slot. XP, LX & LM models are NOT ZV enabled.

  • DELL Inspiron 7000:
    1) Reboot the system and hit F2 to get to the CMOS setup.
    2) Select System Devices.
    3) INTERNAL MPEG II: hit the spacebar to switch from ENABLED to DISABLED which allows the use of PCMCIA PC Card.
    4) Save and exit the CMOS.

  • Gateway2000 Solo 9100:
    (1) Within Advanced tab in CMOS SETUP, change [Capture] to [PCMCIA].
    (2) The ZV port is required to enable in the Sound Mixer.

  • IBM ThinkPad running Windows 95 (OSR2) with SystemSoft CardWorks: If you are installing MARGI Multimedia PC Cards under Windows 95 (OSR2), please download our Nosysoft Utility to enable Plug-and-Play support for installation.

  • IBM ThinkPad 600E with STATIC audio output:
    Within the Volume Control Properties (double clicking the "yellow" speaker on the system Task Bar), MUTE the "AuxB" controller.

  • IBM ThinkPad 570 with LOW or NO AUDIO.
    1) Within the Volume Control Properties (double clicking the "yellow" speaker on the system Task Bar).
    2) Click on Options and select Properties.
    3) Enable the "ZV Port" and click OK.
    4) Ensure to either un-mute or raise the volume.

  • MICRON TransPort XPE, VLX, and XKE:
    Require to run "ZV Enabler" application to enable ZV port prior running MARGI ZV cards.

  • NEC Versa SX:
    Error message relating to VPM --- Please contact NEC technical support line for an updated display driver (Trident 9388)
  • TOSHIBA Protege 3000 Series, 7000 Series and Tecra 8000:
    DO NOT have Zoomed Video (ZV) capability --- ZV bus is on the system, it is just not enabled on the PCMCIA slots. With DVD-to-Go PC card, the video can be outputting to the TV using connector (dongle).

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 Symptom, Possible Cause, Corrective Action

 

SYMPTOM

POSSIBLE CAUSE

CORRECTIVE ACTION

I have just upgraded my notebook from Win95 to Win98 operating system, I could no longer hear the audio since it used to work under Win95.

The current audio driver (WDM) that comes with Win98 CD does not receive audio stream from the decoder.

A quick solution is to load the Win95 audio driver from either the OEM's CD-ROM (usually comes with the notebook) or download the latest driver from the audio adapter's web site.

The video playback is OK but there is NO audio coming out from my notebook.

Since the DVD-to-Go PC card is capabling of sending digital audio format into your notebook, it is necessary for the I2S or Zoomed Video option to be enable in order to take advantage the great sound.

Double-click the yellow speaker icon on the taskbar (mostly located on the right hand side of the screen) to take you into the Volume Control Properties. Go to Options tab and choose Properties. Under "Show the Following Volume Control dialog box, ensure that the I2S, AuxB or Zoomed Video is check.

The video plays fine in my notebook display but when I try to output the video out to my television set, I don't get anything.

The Video Output option is Disable as the Default setting after the installation of our DVD-to-Go drivers.

While the DVD title is playing back, choose the SETUP MENU button to take you to MPEG Properties List Menu and to Video Control Menu. Choose the appropriate output source, either S-Video or Composite, for your video output.

(1) The video displayed on the screen is mixed with green and magenta colors.

(2) No video or audio. Get a solid black screen.

The DVD-to-Go Card is NOT plugged into a Zoomed Video (ZV) enabled slot.

Ensure that the card is inserted into a Zoomed Video Enabled slot (usually the bottom slot). Please refer to the notebook manual for more information.

The video and audio playback are not smooth on certain parts of DVD titles. The DVD movie starts to stutter when there is a lot of sound and action simultaneously.

1) The PC Card portable DVD-ROM drive is not able to push the HIGH peak bit streams encoded on the DVD Title from the drive to the notebook system.÷ Therefore our decoder is being starved of the data, causing the video and audio to become stutter in places where the bit stream is encoded at a higher rate.÷ DVD-to-Go PC card itself works flawlessly with internal DVD-ROM drives or SCSI CardBus Card portable DVD-ROM drives.

1) Please contact your portable DVD-ROM drive manufacturer for any updated driver to support higher bit-rate.

 

2) The DMA transfer not enabled. Keep in mind that SOME notebooks do not have this option available.

2) Enable the DMA transfer on DVD-ROM by opening SYSTEM under CONTROL PANEL, click the Device Manager tab and double-click the CD-ROM icon. Select the DVD-ROM and select Properties. Under the SETTINGS tab, check the DMA option. Note: The system will restart after the setting is made. Insure that all applications have been closed.

 

3) The Cache memory is not being set to max size.

3) Enable the Cache at full setting by opening SYSTEM under CONTROL PANEL, click the PERFORMANCE tab and choose FILE SYSTEM under Advanced Settings. Click the CD-ROM tab, then set Supplemental Cache Size to LARGE (right most on the ruler) and Optimize access pattern for QUAD SPEED OR HIGHER.

The error message 'Unable to initialize VPM provider. No VPM= entry in SYSTEM.INI' appears after launching the DVD Player.

Notebook that comes with TRIDENT display adapter does not have the VPM driver pre-loaded from its manufacturer.

Contact your notebook's Technical Support line to obtain the latest VPM / AVI driver (Note: This is additional driver to your preinstalled display driver)

Output to the TV with bright to dark and back again.

You are experiencing the problems introduced because the TV out has Macrovision Anticopy provisions implemented as recommended in the DVD specifications. Therefore the Macrovision Anticopy is causing your brightness to go up and down. Any DVD player that is approved for sale will have this provision.

It is recommended to use the video output directly into your TV instead of going through a VCR.

 

 

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 Error Messages



Error #2
"Unable to create VPM provider [xxxxVPM.DLL], Invalid VPM version. Unable to load MARGIVPM.DLL [-27] or MARGIVPM.105 [-2]"
Solution: The version of Video driver does not fully support the Zoomed Video port. The updated version of the VGA driver can be obtained by contacting your notebook manufacturer or the video controller manufacturer. The best way to do this is to go to their Web sites and download their drivers.

Error #3
"Unable to load C:\Margi\Dvdtogo\Margivpm.dll Error [-3]."
Solution: 
1- From the Control Panel, go into Display.
2- Select Settings.
3- Click on the Advanced button.
4- Select Performance.
5- Change Hardware acceleration from NONE to FULL.

Error #10
"Unable to create VPM stream VPM Error [-10], Insufficient frame buffer memory. Try reducing the display pixel depth or the display resolution"
Solution: This is due to the limitation on the memory buffer available on your notebook for the video to playback. The best thing to do is to free up some memory buffer by reducing the window desktop setting (resolution and color mode).

Error #261
"Unable to load C:\MARGI\DVDTOGO\MARGIVPM.DLL [Error= -261]"
Solution: The VPM (Video Port Manager) driver is not loaded or an OLDER version which is not compatible with our current drivers. Please contact the notebook manufacturer or the display adapter's web site for the latest driver. For notebooks with the following display adapter:
1) Chips & Technologies: Can be obtained by logging into www.chips.com.

NOTE: If you are downloading the latest version 6.0.0 for Windows 98 (filename: W98600.exe), you would need to modify the SYSTEM.INI (located in c:\Windows folder) file after the upgrade.

Add the following entry under [drivers] section:
  VPM=CHIPSVPM.DLL
Ensure to save and Reboot the system again for the changes to take place.


2) Neomagic: Need to contact the notebook manufacturer.
3) Trident: There should be two drivers (display and VPM/AVI) in either the CD-ROM or from the notebook manufacturer.
4) S3: Need to contact the notebook manufacturer.

Error #262
"Unable to load hardware driver. MMSYSTEM262 There is a problem with your media device. Make sure it is working properly or contact the device manufacturer."
Solution: The error message indicates the MARGI DVD-to-Go Card (hardware device) is not configured correctly. It is recommended to REMOVE the MARGI-Systems_DVD-decoder device in either "(?) Other devices" or "Sound, video and game Controllers".
1. From the Control Panel, go into System Properties.
2. Go into the Device Manager and search for MARGI-Systems_DVD-decoder device. This should appear either under (?) Other devices or Sound, video and game Controllers.
3. Click on the device and choose REMOVE.
4. Click on REFRESH button for Windows 95/98 to locate the device again.
5. Browse into the location of the MARGI installation disk so that the file (MARGIPNP.VXD) can be located.

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