|
General | Installation | Troubleshooting
| Error Messages
Troubleshooting
Error Messages
How can I get the latest driver for DVD-to-Go
card?
The latest driver can obtained by going into our Support section
...DVD-to-Go
...Driver Update
Can I play DVD titles in a different country
or REGION?
You can play DVD titles in different countries or regions by changing
the region code up to 5 TIMES (including the setup choice). After
that, the last REGION setting is permanently marked. This feature
is required to be compliant with the DVD Specification.
Can I play DVD titles using my CD-ROM
drive?
Unfortunately, CD-ROM drives cannot read DVDs since the format is
completely different. CD-ROM drives detect CD-ROM, audio CD, Video
CD and Recordable-CD. On the other hand, DVD-ROM drives detect DVD-ROM
as well as those read by CD-ROM drives.
What if my notebook does not have a DVD
drive, can I still use the card?
Yes, the DVD-to-Go card can decode and playback MPEG-1, VideoCD
and MPEG-2 clips directly from either the hard disk or CD-ROM Drive.
What are the relative advantages of using
the DVD-to-Go card over using a CPU-based MPEG player, other than
increased multi-tasking abilities. I.E. How would this card compare
to a Pentium 266 MHz running under Win95 or Win98?
The advantage of using the DVD-to-Go card is to utilize less system
performance while other applications running at the same time. An
ability of playing back your DVD title in full-screen and full-motion
(30 frames per second).
Can I play MPEG and AVI files using the
DVD-to-Go card?
You can playback MPEG files using the DVD-to-Go card but not the
AVI files since these type of files are not compressed.
What version of DVD-to-Go driver should
I be using with my system?
If you are running Windows 95...then download the MCI-based
driver.
If you are running Windows 98 and ...
- you have an ATI-Mobility VGA chipset then download the WDM-based
driver.
- the MCI-based driver is not working then download the WDM-based
driver. You should always try the MCI-based driver first.
- you intend to use applications that make use of MCI (the
application would list MCI as a requirement in its manual or
box) then use the MCI-based driver.
If you are running Windows 2000...then download the WDM-based
driver.
If you are running Windows NT4...then contact our sales
team.
I live in Europe, how
do I set the Region Code to 2?
It is important that you CAN ONLY play the DVD titles from that
region due to the compliance with the specification of DVD. Since
majority of the DVD drives are RPC-II (ie, phase II), the region
information is stored within the DVD drive. The only way to restore
the count is to contact your DVD drive or notebook manufacturer.
Does the DVD-to-Go card
come with a DVD player or I can use it with my notebook's CD-ROM
player? What type of drive is recommended?
The DVD-to-Go card DOES NOT come with a DVD drive and you certainly
can use the card with your notebook's CD-ROM drive. If you are planning
to use the card to view DVD disc / title, you would need to have
either an internal or external DVD drive in order for the disc to
be read.
How do I know if my
notebook is compatible with your DVD-to-Go card?
It is important to know if your notebook is Zoomed Video (ZV) enabled
in order to use our product. This can be done by either checking
the notebook's User Manual or contacting its manufacturer. You can
verify your notebook by checking our Systems
Compatibility ZV notebooks list especially the matrix at the
top of the list.
Is Windows
XP supported in DVD-to-Go
While our WDM drivers may work for Windows XP, we offer no troubleshooting
support for Windows XP.
What Operating Systems does the DVD-to-Go
driver support?
DVD-to-Go driver is currently compatible with Microsoft Windows
95-OSR2, Windows 98, 98SE and Windows 2000, as long as the Audio
and Video drivers offer Zoom Video support.
Does the DVD-to-Go card have Windows NT
4.0 driver?
Currently we do provide NT4 driver for specific platfors due to
Zoomed Video compatibility with PCMCIA socket controllers, VGA adapters
and AUDIO chipets. Please contact our sales
team for a compatibility test report and to purchase a copy
of our NT4 driver.
The VIDEO works fine
but I am not getting any AUDIO from the DVD movies.
Since the DVD-to-Go card is capabling of sending digital audio format
into your notebook, it is necessary for the IIS (I2S) or Zoomed
Video (ZV) option to be enabled in order to take advantage of the
great sound. Steps are below :
- Double click on the "yellow speaker" icon on your taskbar
(should be located on the bottom right).
- Once you are in the Volume Control Panel, click on the OPTIONS
tab and choose PROPERTIES to take you into the mixer device
properties.
- With the "Adjust volume for" - PLAYBACK, make sure that Line-In,
Aux, IIS, Zoomed Video/ZV Audio, 3D Wide are checked under "Show
the following volume controls:"
- Click on "OK" to take you back to the Volume Control Properties.
- Ensure that the "MUTE" options are not checked under those
controls.
- If you do not see an option for Zoomed Video or ZV Audio,
you'll need to contact your audio chipset manufacturer for drivers
that support Zoomed Video.
The AUDIO
works fine but I am not getting any VIDEO from the DVD movies.
You'll need to contact the manufacturer or your Video/Graphics
card to obtain drivers that support Zoomed Video.
I do not
get both AUDIO and VIDEO while the DVD movie is playing.
You'll need to contact the manufacturer or your Video/Graphics
card and your Sound card to obtain drivers that support Zoomed Video.
How do I get the Dolby Digital with 5.1 Channels (AC3 - SPDIF
6 Channel Output Optical)?
The Deluxe Dongle (Dolby Digital [AC-3] connector) is available
in our Online Order. For more information, please contact our sales
team
How many times can I change REGION CODES?
What happens after the number of times is exceeded?
You are allowed to make change of your DVD REGIONS five (5) times
(including the setup choice). To be compliant with DVD Rules, you
will be clearly informed about how many changes have been made and
how many more times you are still allowed to change. When the number
of allowed changes is reached you can no longer change it and will
remain at that last region setting.
I'm looking to use your DVD-to-Go card
with an MCI player. Does it accept MCI commands?
Yes, we do support most of the standard MCI Command calls.
Can I use this product in the new Apple
Powerbook G3 with DVD Drive and is Zoomed Video enabled?
We currently do not have driver to work with PowerBook G3 notebook.
Which authoring software packages or
macromedia directors does DVD-to-Go driver support?
Our driver supports most authoring tools.
Can I display DVD media directly onto
my Television set?
Some TV sets allow you to introduce a composite or S-Video signal
directly. A Ch3/Ch4 RF Modulator can be obtained from a local electronic
store (Radio Shack is most likely to have this device in the US).
It should take video signal in and output RF to the television on
either Ch3 or Ch4.
Is it possible to use the MARGI card
if a laptop DOES NOT have Zoomed Video and still be able to get
the output to my TV for viewing DVD movies?
Our current hardware and software only work with notebooks with
Zoomed Video enabled. We are looking into this feature in our future
releases.
"Macrovision
copy protection distibution has failed...Playback will stop"
This error is caused by miscommunication between the video
drivers and the Macrovision API that is built in the DVD-ROM. The
MARGI card uses the video drivers to play the DVD movie, and if
the video drivers cannot communicate with the Macrovision API to
enable it, the error above is reported by the system, and consequently
displayed by the MARGI software. This issues cannot be resolved
by MARGI, as it is caused by a combination of the video drivers,
and the system hardware. You will need to contact the notebook manufacturer
for a resolution of this problem.
"The current
VGA resolution is not allowing the DVD video to initialize and play.
Change the current resolution and try again."
This error results when the Windows OS on loading the DVD-to-Go
card queries the display adapter's drivers to check if there is
enough graphics RAM and if 16bit color depth is available and doesn't
get the required information. It then passes the error - "The
current VGA resolution is not allowing the DVD video to initialize
and play. Change the current resolution and try again." - which
the MARGI software displays.Since this is a OS-graphics card interaction
issue, we are unable to resolve it or provide support it. You may
try to obtain newer video drivers (that are Zoom Video enabled)
and try again.
"Unable
to create VPM provider [xxxxVPM.DLL], Invalid VPM version. Unable
to load MARGIVPM.DLL [-27] or MARGIVPM.105 [-2]"
The version of Video driver does not fully support the Zoomed Video
port. The updated version of the VGA driver can be obtained by contacting
your notebook manufacturer or the video controller manufacturer.
The best way to do this is to go to their Web sites and download
their drivers.
"Unable
to load C:\Margi\Dvdtogo\Margivpm.dll Error [-3]."
1- From the Control Panel, go into Display.
2- Select Settings.
3- Click on the Advanced button.
4- Select Performance.
5- Change Hardware acceleration from NONE to FULL.
6-If this does not fix the problem, then MARGI is not able to load
the video drivers. This may be due to a lack of system resources,
drivers that do not fully support Zoomed Video port. Please free
up system resources and update your graphics drivers.
"Unable to
create VPM stream VPM Error [-10], Insufficient frame buffer memory.
Try reducing the display pixel depth or the display resolution"
This is due to the limitation on the memory buffer available on
your notebook for the video to playback. The best thing to do is
to free up some memory buffer by reducing the window desktop setting
(resolution and color mode).
"Unable
to load C:\MARGI\DVDTOGO\MARGIVPM.DLL [Error= -261]"
The VPM (Video Port Manager) driver is not loaded or an OLDER version
which is not compatible with our current drivers. Please contact
the notebook manufacturer or the display adapter's web site for
the latest driver. For notebooks with the following display adapter:
1) Chips & Technologies:
Can be obtained by logging into www.chips.com.
NOTE: If you are
downloading the latest version 6.0.0 for Windows 98 (filename:
W98600.exe), you would need to modify the SYSTEM.INI (located
in c:\Windows folder) file after the upgrade.
Add the following entry under [drivers] section:
VPM=CHIPSVPM.DLL
Ensure to save and Reboot the system again for the changes
to take place.
|
2) Neomagic: Need to contact
the notebook manufacturer.
3) Trident: There should be two drivers (display and
VPM/AVI) in either the CD-ROM or from the notebook manufacturer.
4) S3: Need to contact the notebook manufacturer.
"Unable
to load hardware driver. MMSYSTEM262 There is a problem with
your media device. Make sure it is working properly or contact
the device manufacturer."
Solution: The error message indicates the MARGI
DVD-to-Go Card (hardware device) is not configured correctly.
It is recommended to REMOVE the MARGI-Systems_DVD-decoder device
in either "(?) Other devices" or "Sound, video and game Controllers".
1. From the Control Panel, go into System Properties.
2. Go into the Device Manager and search for MARGI-Systems_DVD-decoder
device. This should appear either under (?) Other devices or
Sound, video and game Controllers.
3. Click on the device and choose REMOVE.
4. Click on REFRESH button for Windows 95/98 to locate the device
again.
5. Browse into the location of the MARGI installation disk so
that the file (MARGIPNP.VXD) can be located.
|
